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OMNINGAGE - Agent and Supervisor Desktop for Amazon Connect Business

1 month ago Services Blackpool   13 views

-- £

  • omningage-agent-and-supervisor-desktop-for-amazon-connect-big-0
Location: Blackpool
Price: -- £

OMNINGAGE is a Product of ICOMMUNIX (a UKregistered company).

 

OMNINGAGE Connect is built for thedigital age workforce which enables your contact centre staff to deliverpersonalized and elevating customer experiences.

 

OMNINGAGE is a cloud customerengagement platform and offers products and solutions to enable smarterengagements that are Personalised, Effortless, Insightful and Consistent acrossall channels. OMNINGAGE is powered by Amazon and integrates with Amazon Connectand offers additional features including: Agent Connect (Agent Desktop) Supervisor Connect(Supervisor Desktop) CRM Integrations Dashboards and datavisualisations Natural LanguageUnderstanding and Processing across all channels SMS and Email Routing Partner with us:Our team of experts help AWS partners to build a successful and profitablecloud-based CX practise.

 

 

Agent Connect

Agent Desktop for Amazon Connect

Looking fora modern and intuitive desktop for Amazon connect? Meet OMNINGAGE Agent Connectfor Amazon Connect!

OMNINGAGE Agent Connect is a next-generation cloud desktopfor Amazon Contact Centre.

·        Modern Design and intuitive UX / UI

·         Analytics-based Dashboards andKPIs view

·         Inbound and Outbound callrouting

·        CTI Controls

·        Phonebook

·        Customer Journey Visualizer

·        Customer Interaction History

·        Wrapup Application

·        CRM integration

·        WFO Integration

BoostAgent productivity and engagement with OMNINGAGE connect.

·        No license to buy or maintain => pay as you consume.

·        Serverless Architecture => No Hardware or compute resources needed

·        Free Trial => Try Supervisor Connect for free for 30 days.

 

Watch ourproduct videos and demos on our youtube channel: https://bit.ly/omningage-videos

 

Supervisor Connect

Supervisor Desktop for Amazon Connect

 

OMNINGAGE Supervisor Connect for Amazon Connect

OMNINGAGESupervisor Connect is a next-generation cloud desktop for Amazon ContactCentre.

·        Modern Design and intuitive UX / UI

·        Analytics-based Dashboards and KPIs view

·        Inbound and Outbound calls

·        Phonebook

·        Queue Monitoring

·        Agent Monitoring

·        Call recording search & playback

·        Wrapup Application

·        CRM integration

·        WFO Integration

 

Empoweryour contact center managers with a 360-degree view of interactions, teamperformance, queue statistics and customer experience . Powered by Data andAnalytics.

 

·        No license to buy or maintain => pay as you consume.

·        Serverless Architecture => No Hardware or compute resources needed

·        Free Trial => Try Supervisor Connect for free for 30 days.

 

Get inTouch:

 

Name:      OMNINGAGE

Website: https://omningage.cloud

Contact:   +1 888 6175 382 | +44 330 088 3940

Address:   4 Calder Court, Blackpool, FY4 2RH, UnitedKingdom

Email: sales@omningage.cloud

 

Watch ourproduct videos and demos on our youtube channel: https://bit.ly/omningage-videos

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